Shamil Portal
2 MonthsProject duration
10 PagesTotal Pages
ServicesIndustry
Next.js
TypeScript
AWS
MongoDB
Overview
For Riyadh Holding, Greenmint Labs delivered Shamil+, a company-wide employee portal built on the same service-management foundation, centralizing HR, IT, and internal communications for the organization. Every request — from an accident notification to a car-borrow request — moves through a structured workflow with clear ownership at each stage, and AI is layered into the portal's highest-friction moments: support requests, leadership visibility, and new-hire ramp-up.
Core Capabilities
Service Management System
Shamil+'s Request Centre lets every employee browse and submit service requests like accident notifications, authorisation requests, car-borrow requests, and more. User follows each one through a visible timeline from submission to resolution, with status tracking (Pending, Reviewing, Resolved) at every step.
Role-Based Access Control (Fulfillers & Approvers)
The portal separates what each role can see and act on: employees track their own requests under "My Requests," anyone in an approval chain works from a dedicated "My Approvals" queue, and the back-office teams who fulfill requests operate from their own Fulfillers workspace- keeping IT, facilities, and HR fulfillment queues cleanly separated by role.
Form Builder & Workflow Builder
Each request type is defined by a configurable form and a matching approval/fulfillment workflow, so Riyadh Holding's admins can stand up a new request type like new fields, new approval steps, new routing, for any department without a development cycle.
AI-Powered Features
AI Helpdesk Triage & Smart Ticket Routing
Rather than sending every IT issue straight into an Ivanti ticket queue, an AI agent now asks clarifying questions first, checks a knowledge base for known fixes, and only creates a ticket when one is genuinely needed automatically classifying it by category, priority, and correct team using historical ticket data. Simple issues get resolved on the spot; everything else arrives at IT already triaged.
Executive AI Insights Dashboard
Managers and executives previously had to manually cross-reference the ERP, Help Desk, Self-Service Portal, and Training systems to gauge how their teams were doing. Shamil+ now aggregates that data automatically for each manager's own reporting line and surfaces plain-language summaries — ticket trends, training completion, leave patterns — with individual data aggregated or anonymized in line with HR policy and data protection requirements.
AI-Guided New Employee Onboarding
New hires no longer have to work out on their own which systems, documents, and contacts matter for their role. Using the profile data already captured at hiring- department, title, manager. Shamil+ auto-generates a personalised welcome brief with the relevant apps, training modules, policies, and key contacts, and stays available as a chat assistant for first-week questions.
Outcome
Shamil+ gives Riyadh Holding one governed system — with the right access controls and configurable workflows — for every internal request, and layers AI on top of its three most manual, cross-referenced processes: IT support, team reporting, and onboarding. IT resolves issues faster with cleaner data, leadership gets team visibility without building a report by hand, and every new hire starts with the same guided, consistent ramp-up experience.
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